Privacy Policy

Last updated: 5 September 2026

Watkins Welding and Engineering Limited respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or purchase goods or services from us.

Watkins Welding and Engineering Limited is the data controller responsible for your personal information.

Company name: Watkins Welding and Engineering Limited
Company number: 15368927
Registered office: 70 Locking Close, Bowerhill, Melksham, Wiltshire, England, SN12 6XS
Email: pete@watkinsweldingandengineering.co.uk
Telephone: 07841 641 990
Website: watkinsweldingandengineering.co.uk

Depending on how you interact with us, we may collect:

• Your name, address, email address and telephone number.
• Delivery, billing and installation addresses.
• Information about your enquiry, order or project.
• Drawings, measurements, photographs, plans and files you send to us.
• Details needed to prepare quotations and complete work.
• Order, payment and transaction information. We do not normally retain complete payment-card details.
• Messages sent through our contact form, email, telephone or WhatsApp.
• Website information such as your IP address, browser, device, pages visited and cookie preferences.
• Records of quotations, invoices, contracts, deliveries, installations and customer service communications.

Please do not send sensitive personal information unless it is genuinely necessary for your enquiry or project.

We collect personal information:

• Directly from you when you contact us, request a quote or place an order.
• When you complete a website form or attach files.
• During surveys, site visits, deliveries or installations.
• Through our website and permitted cookies.
• From builders, architects, contractors or other representatives acting for you.
• From publicly available sources where reasonably necessary for a project or credit check.

We may use your information to:

• Respond to enquiries and prepare quotations.
• Discuss, plan and carry out fabrication, welding, repair or installation work.
• Process and deliver online orders.
• Take payments and issue invoices.
• Arrange site visits, deliveries and collections.
• Communicate about your order or project.
• Provide after-sales support and deal with complaints.
• Maintain accounting, tax, certification and business records.
• Protect our website and prevent fraud or misuse.
• Improve our website, products and services.
• Comply with legal, regulatory and insurance requirements.
• Send marketing communications where you have consented or where the law otherwise permits us to do so.

Under UK data-protection law, we must have a lawful reason for using personal information. We normally rely upon:

Contract: Where the information is needed to provide a quotation, fulfil an order or perform a contract with you.

Legal obligation: Where records must be kept for tax, accounting, regulatory, safety or other legal purposes.

Legitimate interests: Where reasonably necessary to operate and protect our business, manage customer relationships, prevent fraud, improve our services or recover money owed to us. We consider your rights before relying on this basis.

Consent: Where you choose to accept non-essential cookies or receive optional marketing. You may withdraw your consent at any time.

Payments may be processed by Stripe and Paypal.

Payment providers process information under their own privacy notices. We generally receive confirmation of payment and transaction details rather than your complete card information.

Where necessary, we may share relevant information with:

• Website, email, IT and cloud-service providers.
• Payment processors and banks.
• Delivery companies and couriers.
• Subcontractors, suppliers and installers involved in your project.
• Accountants, insurers, legal advisers and other professional advisers.
• Certification, safety or regulatory organisations where required.
• Law-enforcement agencies, courts, regulators or public authorities when legally required.
• A purchaser or adviser if our business is reorganised, transferred or sold.

We require service providers handling personal information for us to protect it and use it only for the agreed purpose.

We do not sell your personal information.

If you contact us through WhatsApp or follow a link to another website, that service may collect and process information under its own privacy policy.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Some of our website, communication, payment or technology providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation or approved contractual protections.

Cookies are small files placed on your device when you visit a website.

We may use:

• Essential cookies, which are necessary for the website, shopping basket, security and cookie preferences to operate.
• Analytics cookies, which help us understand how visitors use the website.
• Functional cookies, which provide additional website features.
• Marketing cookies, where enabled, which may be used to measure advertising or show relevant content.

Non-essential cookies should only be used after you have given your consent. You can accept, reject or change your choices using the cookie controls on our website. You can also delete or block cookies through your browser settings, although some website functions may then be unavailable.

We retain information only for as long as reasonably necessary. Our usual retention periods are:

• Unsuccessful enquiries and quotations: generally up to two years after our last contact.
• Customer, project, order, invoice and accounting records: generally six years after the end of the relevant financial year or business relationship.
• Project drawings, fabrication records, installation records and certification documents: for as long as reasonably required for safety, warranty, insurance, certification or legal purposes.
• Contact-form messages and correspondence: generally up to two years, unless connected with an order, contract or dispute.
• Marketing information: until you unsubscribe or withdraw your consent.
• Cookie information: for the period stated within our cookie settings or until you remove it.

We may retain information for longer where necessary to establish, exercise or defend a legal claim or meet a legal obligation.

We use reasonable administrative, technical and physical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Receive certain information in a portable format.
• Withdraw consent at any time where processing relies upon consent.
• Object to direct marketing at any time.

Some rights are subject to legal conditions and exemptions.

To exercise your rights, email pete@watkinsweldingandengineering.co.uk. We may need to confirm your identity before completing a request.

Please contact us first if you have a concern about how we use your information, and we will try to resolve it.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

We may update this policy to reflect changes in our services, website or legal obligations. The latest version will be published on this page with its updated date.